{"id":36,"date":"2021-10-13T04:28:14","date_gmt":"2021-10-13T04:28:14","guid":{"rendered":"http:\/\/demo-import.loc\/?page_id=36"},"modified":"2026-11-01T23:03:00","modified_gmt":"2026-11-01T23:03:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/iohawk-cars.com\/en\/faq\/","title":{"rendered":"FAQ \u2013 IO HAWK 2M"},"content":{"rendered":"<div class=\"m2-faq\" style=\"max-width:1100px;margin:45px auto 65px;color:#263a42;\">\n<p style=\"color:#007eac;font-size:16px;font-weight:700;letter-spacing:2px;\">IO HAWK 2M \u00b7 THINGS TO KNOW<\/p>\n<h2 style=\"font-size:36px;line-height:1.2;\">Your questions. Our answers.<\/h2>\n<p style=\"font-size:21px;line-height:1.6;\">All the important information about your 2M \u2013 from the test drive to the delivery and everything in between, including how to use it in everyday life.<\/p>\n<nav aria-label=\"FAQ topics\" style=\"display:flex;flex-wrap:wrap;gap:10px;margin:28px 0 40px;\"><a href=\"#kennenlernen\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Getting to know each other &amp; everyday life<\/a><a href=\"#bestellung\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Ordering &amp; Delivery<\/a><a href=\"#zahlung\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Payment &amp; Financing<\/a><a href=\"#batterie\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Battery &amp; Range<\/a><a href=\"#service\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Service &amp; Maintenance<\/a><a href=\"#zulassung\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Driver's license &amp; registration<\/a><a href=\"#rueckgabe\" style=\"padding:10px 15px;border:1px solid #c9dce4;border-radius:24px;color:#123447;font-size:16px;\">Withdrawal &amp; Return<\/a><\/nav>\n<section id=\"kennenlernen\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Getting to know each other &amp; everyday life<\/h2>\n<details id=\"frage-1\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Where can I view and test drive the IO HAWK 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can get to know the IO HAWK 2M and try it out at our shop at Hafelsstra\u00dfe 205 in 47809 Krefeld. Book your appointment conveniently via our online appointment booking system. We take the time to explain the features, show you the device, and answer your questions.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-2\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I buy the 2M directly at the dealership after the test drive?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, you can buy the IO HAWK 2M directly from us after your test drive. If the vehicle is immediately available, you can take it directly with you. Otherwise, you can reserve your vehicle with a deposit.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-3\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Are there any used 2M or demonstration vehicles available?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, depending on availability, we also offer used IO HAWK 2M and demonstration vehicles. Please feel free to contact us to inquire about current offers.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-35\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Is the 2M also suitable for large people?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Even with a height of 1.95 meters, you can easily find space in the IO HAWK 2M \u2013 one of our team members is also this size and sits well in the vehicle.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Since body proportions and seating preferences vary, we recommend that you come in person to take a seat. Feel free to schedule an appointment for a test drive with us in Krefeld.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-36\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I bring a passenger in the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, the IO HAWK 2M offers two seats for the driver and passenger. Both people must be wearing seatbelts. Also, please note the permissible load capacity and the permissible total weight according to the vehicle documentation.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-37\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Does the 2M have space for shopping and luggage?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The IO HAWK 2M offers a luggage compartment volume of <strong>605 liters<\/strong> Plenty of space for shopping, bags and luggage. Be sure to stow your cargo securely and adhere to the permissible load limit stated on the vehicle documents.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-38\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What are the benefits of the IO HAWK 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The IO HAWK 2M combines compact dimensions with electric driving comfort. It offers two seats and 605 liters of luggage space for your everyday life. You drive quietly and without local emissions. Our example cost comparison shows you how your ongoing costs can differ from those of a conventional passenger car. <strong><a href=\"\/en\/finanzierung\/\">\u201eFinancing\u201c<\/a><\/strong>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"bestellung\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Ordering &amp; Delivery<\/h2>\n<details id=\"frage-4\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Is the 2M fully assembled and ready to be driven when it arrives?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Your IO HAWK 2M comes fully assembled. You do not need to install any vehicle parts yourself. Before your first ride, you must have the required registration and insurance coverage.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-5\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">How long does the delivery of the IO HAWK 2M take?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">For in-stock items, delivery usually takes place within five to eight days after payment has been received. For larger vehicles, the delivery time can be up to 15 working days. The respective delivery time is shown directly on the vehicle page on our website.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-6\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What does the delivery cost?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Shipping costs vary depending on the country of delivery for vehicle deliveries. For self-pickup, shipping costs are waived. The shipping costs for your order will be displayed in our online store once you add a product to the cart and provide your shipping address.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-7\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">How do I find out when my vehicle will be delivered?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">As soon as the shipment of your vehicle begins, we will inform you separately via email or phone. With freight shipping, you will also receive a tracking number and will be contacted by phone or email before delivery.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">If you have chosen self-pickup, we will agree on the pickup date with you by email or phone.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-8\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What do I do in the event of a transport damage or if a part is missing?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Please inspect your vehicle upon delivery and note any visible damage on the shipping document. Then send us photos and your order number. <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">If a part is missing, please also contact us with your order number. We will arrange for the replacement part to be delivered.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-9\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I change my order later?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">For example, if you would like to change the color or your shipping address, please write to us as soon as possible with your order number. <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>. We will check whether the change is still possible and confirm it to you. Until we confirm it, your original order will remain in effect.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-10\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I reserve a currently sold-out 2M ticket?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">If your desired color or variant of the IO HAWK 2M is completely sold out and no longer available in the online shop, please feel free to contact us by email at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>. We will inform you about the current status of availability.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-16\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Is the charging cable included in the package?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, the equipment required for charging and the CoC document (certificate of conformity) are included in the delivery of the IO HAWK 2M.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-40\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">How is the 2M packaged for transportation and how do I pack it out?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Depending on the method of transport, your IO HAWK 2M will be delivered in a steel frame or by a vehicle transport company on a trailer. For delivery in the steel frame, we will provide you with a video instruction on unpacking.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-52\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I pick up my 2M myself and pay locally?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, you can pick up your IO HAWK 2M from us at Hafelsstra\u00dfe 205 in 47809 Krefeld by appointment. Shipping costs are waived. You can pay in cash or with an EC card on site.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"zahlung\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Payment &amp; Financing<\/h2>\n<details id=\"frage-11\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What payment options are available?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can pay by bank transfer, credit card, PayPal, or in cash at the store or with an EC card. It is also possible to pay in installments via PayPal, provided that this option is offered for your purchase and approved by PayPal.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">In addition, you can finance part of the purchase price with a self-applied loan. You can find more information and a non-binding loan calculator under <strong><a href=\"\/en\/finanzierung\/\">\u201eFinancing\u201c<\/a><\/strong>.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-12\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I rent or lease the IO HAWK 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Currently, we do not offer rental or purchase or leasing. Alternatively, you can finance the purchase. For more information, please see <strong><a href=\"\/en\/finanzierung\/\">\u201eFinancing\u201c<\/a><\/strong>.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-13\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Is it possible to purchase by cash on delivery?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Purchases by cash on delivery are generally not possible. In special cases, you are welcome to contact us at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong> Contact us. We will then work with our shipping service provider to see if an individual solution is possible.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-14\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Is an invoice purchase possible?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Unfortunately, purchasing on account is not possible with us. The available payment methods can be found in the online shop during the ordering process.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-15\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What can I do if my payment with PayPal doesn't work?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">If your PayPal payment is declined, please contact PayPal customer service directly to clarify the reason. Alternatively, you can pay by bank transfer or credit card. For questions about your order, please contact us at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-53\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I pay for the IO HAWK 2M in installments?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, installment payments are possible via PayPal, provided they are offered for your purchase and approved by PayPal. Alternatively, you can finance the purchase price or part of it through a self-applied loan.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Under <strong><a href=\"\/en\/finanzierung\/\">\u201eFinancing\u201c<\/a><\/strong> You can find a non-binding credit calculator, examples of calculations, and links to banks and comparison portals. The credit decision and the specific terms and conditions are determined by the respective provider.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-43\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Are there any subsidies or grants available for the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">For the IO HAWK 2M, after its approval, you can apply for the THG bonus through a relevant provider. The amount of the payment depends on the provider and the respective calendar year.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can find further information about the THG quota and possible funding offers on our website under <strong><a href=\"\/en\/vorteile\/\">\u201eAdvantages\u201c<\/a><\/strong>.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"batterie\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Battery &amp; Range<\/h2>\n<details id=\"frage-28\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Which battery is installed in the IO HAWK 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The IO HAWK 2M is equipped with a permanently installed lithium-iron phosphate battery (LiFePO\u2084). It has a nominal voltage of 72 volts and a capacity of 150 Ah. This corresponds, mathematically speaking, to a nominal energy of 10.8 kWh.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-29\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I change the battery myself?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The battery of the 2M is permanently installed and is not intended for regular removal. Should a replacement be necessary, please contact our support team at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>, so that we can discuss the next steps with you.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-30\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Why can the actual range differ from the stated range?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The actual range depends, among other things, on your driving style, speed, outside temperature, load, and distance. The use of heating or air conditioning also affects the power consumption. Therefore, the range in everyday use may differ from the maximum range specified.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-31\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">How do I know that the battery is fully charged?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can recognize the charging status of your IO HAWK 2M on the vehicle display and on the control light on the charger. The meanings of the displays can be found in the user manual.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-39\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What is the difference between lead-gel batteries and lithium batteries?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Lead-gel batteries are usually cheaper to purchase, but are significantly heavier when compared to their energy content. Frequent deep discharges can shorten their lifespan.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Lithium batteries are lighter and operate more efficiently. In particular, lithium iron phosphate (LiFePO\u2084) batteries, such as those installed in the IO HAWK 2M, typically allow for more charging cycles and a higher usable portion of the stored energy.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The actual lifespan of a battery depends on its quality, usage, temperatures, and proper care. Therefore, always observe the charging and care instructions in the user manual.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"service\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Service &amp; Maintenance<\/h2>\n<details id=\"frage-17\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Where can I find the user manual for the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can find the user manual for your IO HAWK 2M on our website in the section <strong>\u201eSupport &amp; Downloads\u201c<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-18\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Are there any videos available on how to set up and use the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Soon you will find videos in our support area on how to set up and operate the IO HAWK 2M. They will help you get to know your vehicle and use its functions.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-19\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Where can I wait for the 2M to be repaired?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">In case of technical problems, please contact our support first. We can directly assist you in organizing maintenance and repairs and have a well-stocked spare parts inventory for the IO HAWK 2M.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">For the future, we plan to collaborate with independent workshops and build a network of partners.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-20\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can replacement parts for the 2M be ordered?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can request replacement parts for the IO HAWK 2M from us. To do this, send us your order number and, if possible, a photo of the part you need. <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>. We will inform you about availability, price and delivery time.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-21\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Are there repair videos for the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Repair videos for the IO HAWK 2M can be found on our website in <strong>Support area<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-22\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Where can I find a service partner near me?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Our service partner network is currently being built. If you need support on-site, please contact us at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>. We will work with you to explore the options available in your area.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-23\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Where can I drop off my 2M in case of repair?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Please contact us before delivery at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong> and describe the problem as precisely as possible. Your order number and photos or a short video are helpful. We will then discuss with you where and how the repair can be carried out.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-24\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What happens to my old battery?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">We will take back your old 2M battery at our location in Krefeld free of charge. Please contact us in advance at <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>, So that we can coordinate the return with you.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-26\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What tire pressure does the 2M need?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You can find the recommended tire pressure for your IO HAWK 2M in the user manual. Check the tire pressure regularly and keep the values indicated there.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-25\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Which tires are supplied with the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The IO HAWK 2M comes with all-season tires.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-27\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Should the 2M be allowed into the washroom?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">We recommend washing the IO HAWK 2M by hand. The manufacturer has not tested the use of a washing machine and advises against it. We do not yet have any approval from the manufacturer for cleaning with a high-pressure cleaner.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-34\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Does the 2M have a mechanical steering wheel lock?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The version with a key has a mechanical steering wheel lock. The version with the PEPS system (keyless start) does not have a mechanical steering wheel lock.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-schluessel\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What do I do if I lose my vehicle key?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The 2M includes two keys. In case of loss of the keys, please contact our support at <a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a>. We will discuss with you the appropriate replacement procedure for your vehicle model. For vehicles with a PEPS system, according to the manufacturer, a replacement key can also be re-programmed if both keys are lost.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"zulassung\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Driver's license &amp; registration<\/h2>\n<details id=\"frage-44\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">What driver's license class do I need for the IO HAWK 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">For the IO HAWK 2M you need the <strong>Classic driver's license class B<\/strong> or a corresponding valid driver's license. A Class AM driver's license alone is not sufficient for the 2M of the L7e vehicle class.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-45\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">At what age can I drive the IO HAWK 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">With the classic driving license class B, you may basically drive the IO HAWK 2M starting at the age of 18. Under the supervised driving program starting at 17, the corresponding legal requirements and the required supervision apply.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-46\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">How do I register my IO HAWK 2M and secure it?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The IO HAWK 2M vehicle class L7e requires a registration with an official license plate and motor vehicle liability insurance. For registration, we will provide you with the CoC document. Your insurance provider will provide you with the required electronic insurance confirmation (eVB number). You can find out which additional documents are required from your relevant licensing authority.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-47\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Do I have to pay the IO HAWK 2M vehicle tax?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">The purely electric IO HAWK 2M is eligible for initial registration until <strong>December 31st, 2030<\/strong> a vehicle tax exemption of up to ten years, but no longer than until the end of <strong>December 31st, 2035<\/strong>.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">During this period, you do not pay vehicle tax. Subsequently, according to current legislation, a tax reduction of 50 percent applies.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Status: October 2026.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-48\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Does the 2M need to undergo a regular main inspection (\u201eT\u00dcV\u201c)?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes. The IO HAWK 2M must undergo its first major inspection in Germany after 24 months and then every two years thereafter. You can find the next appointment on the inspection plaque and in Part I of the registration certificate.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">As a pure electric vehicle, the 2M does not require an emissions test. You can have the main inspection performed by an approved testing organization.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-49\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Do I have to wear a helmet in 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">No, in the IO HAWK 2M you do not need to wear a helmet. The driver and passenger must fasten the existing seat belts during the ride.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-50\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">May I drive on the highway with the 2M?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">Yes, with the IO HAWK 2M in the 80 km\/h version, you are generally allowed to use motorways and highways in Germany. The prerequisite is a maximum speed based on the vehicle type registered in the vehicle documents of more than 60 km\/h. Please note any local traffic restrictions.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-51\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Does the 2M need a speed sticker on the vehicle?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">No, the IO HAWK 2M does not require an additional speed label in Germany for the 80 km\/h version. The maximum permissible speed based on the vehicle's type registration is the decisive factor.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section id=\"rueckgabe\" style=\"margin:0 0 38px;scroll-margin-top:160px;\">\n<h2 style=\"font-size:27px;line-height:1.3;border-left:5px solid #00aeef;padding-left:16px;margin-bottom:20px;\">Withdrawal &amp; Return<\/h2>\n<details id=\"frage-41\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">Can I return the 2M if I don't like it?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">If you purchase the 2M as a consumer in our online shop, you are generally entitled to a legal 14-day cancellation period from the date of receipt of the vehicle. You can find the details in our cancellation policy.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You are allowed to inspect the vehicle to the extent necessary regarding its condition, characteristics, and functionality. If the use goes beyond this and a loss in value results, reimbursement may be due under the legal requirements. We do not offer an additional free 14-day vehicle usage.<\/p>\n<\/div>\n<\/details>\n<details id=\"frage-42\" style=\"border:1px solid #dce5e9;border-radius:10px;margin:12px 0;background:#f6f9fb;\">\n<summary style=\"cursor:pointer;padding:20px;font-size:20px;line-height:1.45;font-weight:600;color:#123447;\">How does the return process work after a cancellation?<\/summary>\n<div style=\"padding:0 22px 8px;\">\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">For example, send your revocation by email with your order number. <strong><a href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a><\/strong>. We will then agree on the return with you. If desired, we can arrange for a pickup by a freight company.<\/p>\n<p style=\"font-size:19px;line-height:1.65;margin:0 0 14px;\">You bear the direct costs of returning the goods, provided that we have properly informed you thereof before the conclusion of the contract. Details regarding the costs and the refund can be found in our cancellation policy.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<div style=\"background:#10252d;border-radius:14px;padding:30px;color:white;\">\n<h2 style=\"color:white;font-size:27px;line-height:1.3;\">Any other questions?<\/h2>\n<p style=\"color:white;font-size:20px;line-height:1.6;\">We would be happy to help you personally. Write to us <a style=\"color:#00aeef;\" href=\"mailto:order@iohawk.de\">order@iohawk.de<\/a> or call us at <a style=\"color:#00aeef;\" href=\"tel:+4921513600850\">02151 3600850<\/a> an.<\/p>\n<p><a href=\"\/en\/listings\/io-hawk-m2\/\" style=\"color:white;\">Back to 2M \u2192<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>IO HAWK 2M \u00b7 GUT ZU WISSEN Deine Fragen. Unsere Antworten. Alles Wichtige rund um deinen 2M \u2013 von der Probefahrt \u00fcber die Lieferung bis zum Alltag mit deinem Fahrzeug. Kennenlernen &#038; AlltagBestellung &#038; LieferungZahlung &#038; FinanzierungBatterie &#038; ReichweiteService &#038; WartungF\u00fchrerschein &#038; ZulassungWiderruf &#038; R\u00fcckgabe Kennenlernen &#038; Alltag Wo kann ich den IO HAWK 2M&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/comments?post=36"}],"version-history":[{"count":3,"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":1205,"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/pages\/36\/revisions\/1205"}],"wp:attachment":[{"href":"https:\/\/iohawk-cars.com\/en\/wp-json\/wp\/v2\/media?parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}